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Professional Services Co-ordinator

We are award-winning specialists in vehicle safety installations, telematics and connected technology and have developed an exceptional reputation over our 30+ years’ operating. We work with some of the biggest multi-national organisations, emergency services fleets, major equipment manufacturers and leading network providers across the whole of the UK.

Our core activity is to make efficient contact with B2B and B2C end users and schedule work for our nationwide team of engineers to complete within tight timescales.

Due to our continued growth, we are currently looking for a Professional Services Co-ordinator to join our busy team within the Contact Centre. This is an exciting opportunity for someone looking to develop their account management skills in a fast-paced environment.

Role:

You will be part of our passionate and successful in-house team, who deliver end to end solutions to our wide range of fleet clients. The role presents a great opportunity for progression as the company expands. We pride ourselves on delivering an excellent service to our customers and we are a company that is very focused on the development of our staff. We aim to deliver the highest levels of customer service at all times and it is important that you look to develop close working relationships with your various points of contact whilst maintaining a close eye on KPI’s.

Responsibilities and Duties:

• Work closely with our clients, our customers, and our national team of engineers, to schedule installation and service work for a wide range of vehicles around the UK
• Ensure that all job requests are scheduled in a timely and efficient manner
• Manage stock requirements for the correct equipment to be on site when the engineer arrives by liaising closely with our warehouse (appropriate product training will be provided)

Key Skills and Requirements:

• Proven experience in a customer service role within a Call Centre
• The role requires a confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high-pressure environment during busy periods
• Strong communication skills with the ability to communicate effectively at all levels
• Ability to work with a diverse array of people, to be challenging in a non-confrontational way and to build successful working relationships while focussing on Customer Service
• Ability to multitask, set priorities and manage time effectively
• Good command of Microsoft applications
• Previous experience or technical knowledge of the Commercial Fleet and/or telematics industry would be extremely beneficial

Benefits:

• Competitive starting salary
• 20 days holiday entitlement – following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
• Flexible working options
• Pension Scheme
• Employee Discount Scheme – Hundreds of retail, restaurant and leisure discounts available on gift cards/e-cards; includes John Lewis, M&S, Argos, Currys, Apple, Nandos, Odeon, and many more

Location: 

Whilst the successful candidate should ideally be located within an easily commutable distance to our office in Wallington, Surrey, SM6, we will consider remote or hybrid working following completion of office-based training.

Auto Electrician

Avian Fleet is an award winning and accredited service provider who supplies a full range of vehicle based products and in field services to companies throughout the UK. To date, we have carried out installation and service work on more than 1,000,000 vehicles, including over 50,000 front line emergency service vehicles.

Due to continued growth we are expanding our highly skilled team of Auto Electricians and can offer full time opportunities Nationwide to service our portfolio of clients by performing installation, repair and maintenance related duties.

Benefits

The Auto Electrician role offers a fantastic opportunity for training, progression and development, presenting you with endless opportunities to build on your existing skills and knowledge, working on the latest technology in the industry. Avian Fleet is a supporter of equal opportunities in the workplace.

• Competitive Salaries – Based on starting skill set

• In addition to your salary there is a performance related bonus scheme.

• Company vehicle

• Company mobile phone

• Company uniform provided

• Full training and specialist equipment provided

• Pension Scheme for eligible employees

• Avian Fleet is a supporter of equal opportunities in the workplace.

• Staff Benefit Scheme providing travel and holiday discounts, annual passes and much more

Role Profile

Reporting to the Regional Engineering Manager you will be:

• Providing an efficient installation service for black box vehicle devices, vehicle tracking equipment and telematics

• Fitting blue light and multi channel CCTV systems for new client contracts

• Liaising with office based personnel with regards to new assignments

• Accurate information must be logged, ensuring timely delivery and a first class service

• Visiting existing clients to perform diagnostics and maintenance on fleet equipment

• Working alongside senior engineering personnel to gain further understanding of technical installations

• Completion of all appropriate paperwork

This Auto Electrician role requires a good level of attention to detail, planning and organisation. It is expected that you will provide a timely, polite and efficient service to all clients and ensure that maximum customer satisfaction is achieved on all work. It is desired that you have a strong interest in cars and engineering and have an aptitude to pick up new technologies.

Skills & Experience

• A good technical understanding of automotive repair, electrical engineering and auto mechanics with an interest in new developing technologies

• Good, hands-on field experience in a similar role is highly desirable

• Strong customer service skills, possessing the ability to translate information to non technical clients

• IT literacy and a good level of written and verbal language skills are required

• Commitment to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work on all assignments

• This role is typically suited to an individual with at least 1 year’s work experience in the field of both Auto Mechanics and Electrics although we would consider someone who has recently completed a relevant apprenticeship.

Is this the next challenge for you? Apply now for an immediate start by submitting your CV and covering letter today!